Thank you for shopping with our online bookstore. We strive to provide you with quality products and excellent customer service. However, if you are not completely satisfied with your purchase, we offer a return and refund policy outlined below.
Returns
- Eligibility: To be eligible for a return, items must be unused and in the same condition as when received. Books that have been opened, damaged, or have missing pages are not eligible for return.
- Timeframe: You have 14 days from the date of delivery to initiate a return. Any requests made after this timeframe will not be accepted.
- Return Process: To initiate a return, please contact our customer support team either by email or phone, providing your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the return process, which may include providing you with a return shipping label.
- Shipping Costs: If the return is due to our error or a damaged/defective product, we will bear the return shipping costs. However, if the return is due to a change of mind or any other reason not related to our mistake, you will be responsible for the return shipping costs.
Refunds
- Inspection and Processing: Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. This process may take up to 5 business days.
- Refund Option: If your return is approved, we will initiate a refund to your original method of payment. Depending on your payment provider, it may take several business days for the refund to be reflected in your account.
If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. We are here to ensure your satisfaction.